UPDATE: ClassPass is under fire as a class-action lawsuit was filed on July 21, 2023, alleging unfair credit expiration practices. Fitness enthusiasts are rallying behind the lawsuit, which claims the company imposes “unreasonably short expiration periods” on credits purchased by users for various wellness services.
This lawsuit strikes at the heart of why many users feel that their ClassPass memberships have become less valuable. According to the lawsuit, ClassPass credits—used for beauty treatments and fitness classes—are designed to expire, effectively robbing consumers of money they have already spent. The grievance echoes on social media platforms, with users expressing shared frustrations over lost credits.
ClassPass offers several membership tiers with credits priced at $35 for 15 credits, $59 for 28 credits, and $79 for 38 credits each month. While credits can roll over to the next month, only a limited number can be carried over, leading to confusion and dissatisfaction among members. For example, if a user on the 38 credit plan uses only 10 credits in a month, they risk losing credits the following month since only 38 credits can roll over.
The lawsuit highlights a concerning detail: “Any additional credits you have will expire at the end of the month, and if you decide to cancel, all remaining credits will be forfeited.” This policy is raising alarms among users who feel misled. One Redditor voiced their frustration, stating, “When you say credits rollover, is that not common sense that they will accumulate?!”
The suit asserts that ClassPass’s practices contravene California state law, which prohibits expiration dates on gift cards. This claim could have significant implications for the company’s operational model. TikTok users are also sharing experiences of losing credits upon cancellation, amplifying the conversation surrounding this issue.
ClassPass has not yet responded to requests for comment from outlets like Popsugar. Notably, the company’s credit expiration policy has evolved over the years; during the height of the COVID-19 pandemic, any leftover credits were allowed to roll over fully, making memberships seem more appealing. However, as prices have risen and expiration terms have tightened, many users question whether the service remains worthwhile.
This legal action highlights a growing wave of discontent among ClassPass users. As membership costs continue to climb, the value proposition of ClassPass is under scrutiny, prompting many to reconsider whether a subscription is still beneficial.
The lawsuit is still developing, and users are urged to stay informed about their rights and any potential changes in ClassPass policies. As this situation evolves, consumers are left wondering what the future holds for their hard-earned credits and whether they will see changes that reflect their concerns.
Stay tuned for further updates on this unfolding story.
