WhatsApp users are encountering an unusual notification stating their contacts’ phone numbers are “connected to a new WhatsApp account.” This issue has emerged globally, affecting users regardless of platform, leaving many bewildered as no actual account changes have occurred.
The notification first appeared around the end of September 2023, particularly impacting those enrolled in the Android beta program following a recent update. Initially perceived as a minor glitch, the situation escalated as reports flooded in from users expressing frustration. Many noted that every time they accessed a chat, the alarming message would reappear, prompting concerns about their account security. One user described their experience on Reddit, stating they hesitated to click on the notification due to fears of further complications.
As users attempted to engage with contacts, they discovered a troubling side effect: initiating a message to a contact displaying the notification resulted in the creation of a new conversation, effectively erasing previous chat history. This prompted confusion and panic among users, many of whom clarified that they had not switched devices or logged into different accounts.
Reports indicate that the issue is not confined to beta testers. Users who had previously exited the beta program, backed up their data, or even performed factory resets on their devices continued to encounter the same notification. This inconsistency has led to widespread speculation regarding the root cause of the problem, with some users questioning whether it is a bug or a server-related issue.
The situation worsened for many users after a recent series of technical difficulties on WhatsApp, including disappearing chat histories and blank conversations. Complaints on platforms like X (formerly Twitter) reveal users tagging WhatsApp and its parent company, Meta, in search of clarity. One user highlighted that their chats had returned but were still plagued by the persistent “connected to a new account” message, which often led to blank chats when accessed.
Amid the uncertainty, users are advised to remain patient as they await an official resolution from WhatsApp. The company has yet to provide a detailed explanation or timeline for a fix. As this situation develops, further updates will be provided to keep users informed about any changes or solutions offered by the platform.
