Xiao-I Corporation has signed an extension of its contract with a China-based mutual fund management business, allowing the continuation of AI-powered services through its innovative iBot Pro platform. This agreement, announced on 29 August 2025, highlights the growing importance of artificial intelligence in enhancing customer service and operational efficiency within the financial sector.
The iBot Pro platform is designed as an enterprise-grade, multi-channel, and multi-modal conversational AI solution. Its capabilities will enable the asset manager to deliver sophisticated, instant, and personalized services to its diverse client base. Clients can expect improved interactions, with features such as 24/7 customer service that provides immediate responses to complex inquiries about account status and fund performance.
In addition to customer service enhancements, the asset manager will benefit from automated responses related to key financial metrics, including net asset value (NAV), as well as subscription and redemption processes. This automation aims to streamline operations, reducing the time and resources needed to handle these inquiries manually.
Improving Internal Operations and Cost Efficiency
The partnership also focuses on improving internal operations. By leveraging AI assistants, the asset manager can support its teams across various departments, including human resources, IT, and compliance. These tools will provide fast and accurate responses to internal queries, ultimately freeing up valuable time for staff to focus on higher-level tasks.
Moreover, the integration of the iBot Pro platform is expected to enhance scalability and cost efficiency. As the asset manager continues to grow, these AI-driven solutions will help accommodate increasing client demands without a proportional increase in operational expenses.
The renewed collaboration between Xiao-I Corporation and the mutual fund management business underscores the shift towards technology-driven solutions in finance, where AI is becoming a critical component of customer engagement and operational strategy. Financial institutions are increasingly recognizing the benefits of such partnerships, allowing them to stay competitive in a rapidly evolving market.
As the financial landscape continues to change, this renewed contract signifies a commitment to innovation and customer service excellence, positioning both organizations for future success.
