transcosmos has been recognized as one of the Top Digital Services Benchmarking Companies of the Year at the 2025 Golden Headset Awards, an event held on October 21, 2025, during the CCMW 2025 Annual Conference in Beijing, China. This prestigious accolade celebrates operational excellence and distinguishes the best in customer service within the industry.
The Golden Headset Awards, launched in 2005, evaluate companies based on international standards such as the Capability Maturity Model (CC-CMM) and the Digital Operations Capability Maturity Model (DO-CMM). The awards are organized by the Customer Care & Management World (CCMW), a respected institution in China’s contact center sector. According to CCMW, the selection process involved a comprehensive analysis of performance indicators, expert nominations, data collection, on-site assessments, and evaluations by a review committee.
Innovative Solutions Driving Success
transcosmos earned its place among the top ten digital services companies due to its robust record in providing AI-powered solutions for advanced contact centers. The company’s offerings include transCxLink, an omnichannel contact center platform; transpeech, a speech-to-text solution; trans-AI Chat, an AI-driven chatbot; and trans-Marketing BI, a suite of data intelligence solutions. These innovations enable businesses to optimize costs while enhancing customer experience (CX).
The company’s AI Contact Center (AICC) integrates these solutions, helping clients streamline operations and create sustainable value in service quality. As industry demands grow increasingly complex, transcosmos positions itself as a critical partner in navigating these challenges.
The theme of the conference, “Harmony between Warmth and Intelligence—Re-inventing Customer Value in the Age of Digital Intelligence,” underscored the need for integrating human empathy with technological advancements in customer service. Joseph Wong, Vice President of the Global Sales Division at transcosmos, participated in a panel discussion addressing the role of BPO service providers in international markets.
Expanding Global Reach
During the panel, Wong emphasized transcosmos’s strong position in Asian markets and its competitive advantage in supporting clients across the U.S. and European markets. He highlighted the importance of understanding local market conditions, culture, laws, data security, and other regional characteristics for Chinese companies aiming to expand internationally. His insights provided valuable guidance to attendees considering international growth.
With over 60 years of experience in the business process outsourcing (BPO) industry, transcosmos tailors its globalization services to meet regional needs. The company has established a significant presence in China since launching its offshore services in 1995, with call centers in 25 cities, including Shanghai, Beijing, and Wuhan. Its extensive service portfolio encompasses business process outsourcing, e-commerce solutions, customer experience management, digital marketing, and system development.
transcosmos aims to be a leading digital transformation partner, leveraging its innovative solutions and global service delivery network to drive growth in the digital services industry. As the company continues to evolve, its commitment to enhancing client operations through technology and expertise remains steadfast.
For more information about transcosmos and its offerings, visit transcosmos’s official website.
*transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries. Other company names and product or service names mentioned are trademarks or registered trademarks of their respective companies.
