FirstService Residential, the leading residential property management company in North America, has announced its 2025 BENCHMARK reports focusing on operating costs and budgeting for high-rise and master-planned communities. The reports were unveiled on September 29, 2025, in Dania Beach, Florida, and aim to aid community association boards, developers, and property managers in making informed operational and budgetary decisions.
The first BENCHMARK edition, dedicated to master-planned communities, incorporates data from over 400 communities across six significant regions in the United States. The second edition, focusing on high-rises, examines operating costs from nearly 1,000 residential buildings situated in major urban centers throughout the U.S. and Canada. Both reports provide essential insights into various operational costs, including insurance, maintenance, sustainability, amenities, reserves, and capital planning.
Insights for Community Leaders
David Diestel, CEO of FirstService Residential, emphasized the importance of strategic planning for community boards. “In my experience, the most successful boards move their communities forward by creating a long-term vision for the community, actively engaging and transparently communicating with residents, and implementing a disciplined annual budget process,” he stated. He added that board members play a crucial role in balancing rising resident expectations against financial realities.
The BENCHMARK series is designed to support community leaders in developing cost-effective strategies to manage increasing costs while navigating a complex regulatory landscape. Diestel noted, “Our BENCHMARK series was designed to support community leaders in developing cost-effective strategies to help manage rising costs while navigating complex market conditions with expanding legislation.”
Commitment to Community Management
The release of these reports underscores FirstService Residential’s commitment to blending local expertise with comprehensive support across dynamic real estate markets in North America. As operational costs, regulations, and resident expectations evolve, the organization aims to equip boards with the tools they need to navigate these challenges confidently.
FirstService Residential boasts an extensive network of property management professionals throughout the U.S. and Canada. Local experts, supported by specialized functional teams, are dedicated to enhancing property value and improving residents’ lives. The company offers 24/7 customer care, tailored lifestyle programming, and amenity activation to meet the specific needs of each community.
As a subsidiary of FirstService Corporation, which trades on the NASDAQ and TSX as FSV, FirstService Residential continues to lead in providing essential property services to a diverse range of residential and commercial clients. The BENCHMARK reports serve as a vital resource for community association boards and property managers, ensuring they remain well-informed and prepared for the future.
For more information and to download the BENCHMARK reports, visit the provided links for the master-planned edition and the high-rise edition.
